Frequently Asked Questions
Everything you need to know about our organic beauty products and services.
Are SoulTree products 100% natural and organic?
Yes, all our products are crafted using authentic Ayurvedic recipes and are certified organic. We use ethically sourced botanical ingredients and avoid all synthetic fragrances, parabens, and harmful chemicals.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status in real-time.
What is your return policy for skincare items?
We offer a 14-day return policy for unused and unopened products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you test your products on animals?
Absolutely not. SoulTree is a cruelty-free brand. We are committed to ethical beauty and do not conduct animal testing at any stage of our product development or manufacturing.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I store my SoulTree products?
To maintain the potency of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and ensuring the lids are tightly closed after each use.