Returns & Exchanges
At SoulTree, we want you to be completely satisfied with your organic beauty purchase. If you are not happy with your order, we offer a seamless return and exchange process within 15 days of delivery for all unopened products.
Initiate Your Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Pack with Care
Ensure the products are in their original, unopened packaging and place them securely in a shipping box with the original invoice.
Ship the Package
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Quality Check & Refund
Once our team inspects the returned items to ensure they meet our hygiene standards, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing